Terms of Service

Last Updated: August 27, 2026

1. About Handicraft Nep

Handicraft Nep is a Nepal-based manufacturer, supplier and exporter of handmade wool felt products, felt crafts and customized felt products.

We provide products and services to individual customers, retailers, wholesalers, distributors, businesses, private-label brands and international buyers.

Our website may provide information about products including wool dryer balls, felt toys, felt accessories, felt décor, felt mats, felt pads and other handmade wool felt products, as well as wholesale, custom manufacturing, OEM, ODM, private-label and packaging services.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the website or its systems
• Interfere with website security or functionality
• Submit false, misleading or fraudulent information
• Copy or reproduce website content for unauthorized commercial use
• Attempt to introduce malicious software or harmful code
• Use automated systems to improperly access or extract website information

3. Product Information

We make reasonable efforts to provide accurate descriptions, photographs, specifications and other information about our products.

However, many Handicraft Nep products are handmade. Because handmade wool felt products are produced through artisan and manufacturing processes, minor variations in color, texture, dimensions, shape and finish may occur.

Such variations may be characteristic of handmade products and should not automatically be considered manufacturing defects.

4. Product Colors and Images

Product photographs are provided for informational and illustrative purposes. Actual product colors may vary depending on lighting, photography, display settings, materials and production batches.

Where exact color matching is important for a wholesale or custom manufacturing order, customers should discuss color specifications with our team before production.

5. Wholesale Orders

Wholesale orders may be subject to minimum order quantities, production requirements, lead times, packaging requirements and other conditions communicated during the quotation or ordering process.

Wholesale pricing is generally dependent on product specifications, order quantity, customization, packaging, shipping arrangements and other project requirements.

A quotation or price indication does not necessarily constitute a binding sales contract unless expressly confirmed by Handicraft Nep.

6. Custom Manufacturing

Handicraft Nep may provide custom manufacturing services for businesses seeking customized wool felt products.

Custom projects may include changes to:

• Product dimensions
• Colors
• Shapes
• Patterns
• Product specifications
• Branding
• Labels
• Packaging
• Product quantities

Custom manufacturing requirements, pricing, production timelines and specifications should be confirmed in writing before production begins.

7. OEM, ODM and Private-Label Orders

Customers may request OEM, ODM or private-label manufacturing services where available.

Customers are responsible for ensuring that designs, logos, trademarks, artwork, packaging materials and other intellectual property supplied to Handicraft Nep may legally be used for the requested manufacturing purpose.

By providing such materials, you represent that you have the necessary rights, permissions or authorization to use them.

8. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, product images, designs, layouts, branding, videos and other materials, is owned by or licensed to Handicraft Nep.

You may view and use the website for legitimate personal or business evaluation purposes, but you may not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.

9. Customer-Provided Content

If you submit product designs, photographs, specifications, artwork, logos, documents or other materials to Handicraft Nep, you remain responsible for the legality and ownership of that material.

You grant Handicraft Nep permission to use submitted information as reasonably necessary to evaluate, manufacture, quote, communicate about or fulfill the requested project.

10. Quotations and Pricing

Prices displayed on the website may not represent final wholesale, custom manufacturing or international shipping prices.

Final pricing may depend on:

• Quantity
• Product specifications
• Customization
• Packaging
• Branding requirements
• Shipping destination
• Shipping method
• Taxes, duties or customs requirements
• Other project-specific conditions

Customers should obtain a written quotation from Handicraft Nep for their specific order requirements.

11. Payments

Where an order requires advance payment, deposit, balance payment or other payment arrangements, the applicable payment terms will be communicated during the quotation and order process.

Orders may not enter production until required payment or confirmation conditions have been satisfied.

12. Production Times

Production timelines for handmade and custom products may vary according to order quantity, product complexity, material availability, customization and current production schedules.

Any production estimate provided by Handicraft Nep is an estimate unless a specific delivery commitment has been expressly agreed in writing.

13. Shipping and International Orders

Handicraft Nep may arrange or coordinate shipping for domestic and international customers depending on the order and shipping arrangement selected.

International shipments may be subject to customs procedures, import restrictions, taxes, duties, brokerage fees and other charges imposed by the destination country.

Unless otherwise agreed in writing, customers are responsible for understanding and complying with applicable import requirements in their destination country.

14. Returns, Replacements and Order Issues

Return, replacement or refund eligibility may depend on the product, order type, customization, condition of the goods and the specific terms agreed at the time of purchase.

Custom-made, personalized or private-label products may have different return or cancellation conditions because they are produced specifically for the customer.

Customers who receive damaged, incorrect or defective products should contact Handicraft Nep as soon as reasonably possible and provide relevant order details and supporting photographs where appropriate.

15. Handmade Product Variations

Handmade felt products may contain natural and artisan variations. Small differences in fiber texture, thickness, stitching, shape or color may occur between individual products.

For large wholesale orders, customers requiring strict product tolerances or specifications should communicate those requirements before production.

16. Third-Party Links

The Handicraft Nep website may contain links to third-party websites and services.

These links are provided for convenience and informational purposes. Handicraft Nep does not control and is not responsible for third-party websites, their availability, content, policies or practices.

17. Website Availability

We aim to keep the website available and functional, but we do not guarantee uninterrupted or error-free access.

Website functionality may occasionally be affected by maintenance, technical problems, hosting issues, security events, internet connectivity or circumstances outside our reasonable control.

18. Disclaimer

Website information is provided for general informational purposes. Product availability, specifications, pricing, manufacturing capabilities and other information may change without notice.

Where a customer requires exact specifications, pricing or manufacturing commitments, those details should be confirmed directly with Handicraft Nep in writing.

19. Limitation of Liability

To the extent permitted by applicable law, Handicraft Nep will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or reliance on general website information.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Handicraft Nep and its representatives harmless from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms or infringement of third-party rights.

21. Changes to These Terms

Handicraft Nep may update these Terms of Service from time to time.

Updated terms will be published on this page with a revised "Last Updated" date. Your continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.

22. Governing Law

These Terms of Service are intended to be governed by the applicable laws of Nepal, unless a separate written agreement with a customer provides otherwise or applicable law requires a different jurisdiction.

Any dispute should first be brought to the attention of Handicraft Nep so that the parties can attempt to resolve the matter directly and in good faith.

23. Contact Handicraft Nep

If you have questions regarding these Terms of Service, wholesale orders, custom felt manufacturing, private-label products, shipping or other business matters, please contact us through our Contact & Quote page.