Privacy Policy

Last Updated: August 27, 2026

1. About Handicraft Nep

Handicraft Nep is a Nepal-based manufacturer, supplier and exporter of handmade wool felt products, felt crafts and customized felt products. We serve individual customers, retailers, wholesalers, distributors, businesses, private-label brands and international buyers.

Our website provides information about our products and manufacturing capabilities, including wool felt dryer balls, felt toys, felt accessories, felt home products, felt décor, custom felt products, wholesale products and private-label manufacturing services.

2. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or communicate with our business.

2.1 Information You Provide Directly

Depending on how you use our website, this may include:

• Your name or business name
• Email address
• Telephone or WhatsApp number
• Billing or shipping information
• Country, city or business location
• Product requirements and order information
• Wholesale quantity requirements
• Custom manufacturing specifications
• Private-label or branding requirements
• Packaging requirements
• Information submitted through contact or quote forms
• Messages and other communications you send to us

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard web technologies. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate geographic region
• Referring website
• Date and time of visits
• Website interaction information

This information may be collected through server logs, cookies, analytics technologies and similar tools.

3. How We Use Your Information

Handicraft Nep may use information collected through the website for legitimate business and operational purposes, including:

• Responding to inquiries and messages
• Providing product information
• Preparing wholesale quotations
• Discussing custom manufacturing requirements
• Processing and fulfilling orders
• Communicating about shipping and logistics
• Providing customer support
• Managing business relationships
• Improving our products and services
• Improving website performance and usability
• Understanding website traffic and visitor behavior
• Preventing fraud, abuse and unauthorized activity
• Maintaining website security
• Complying with applicable legal requirements

4. Wholesale and Custom Manufacturing Information

If you contact Handicraft Nep regarding wholesale felt products, wool felt manufacturing, OEM or ODM production, private-label products, custom felt manufacturing, custom packaging or international sourcing, you may provide additional business information.

Such information may include estimated order quantities, product specifications, dimensions, colors, designs, packaging requirements, branding requirements, target markets and other information necessary to evaluate or fulfill your request.

We use this information to communicate with you, evaluate manufacturing requirements, prepare quotations and support potential or existing business relationships.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and support website security.

Cookies are small data files stored on your device by your web browser. Some cookies may be necessary for the website to function, while others may be used for analytics, performance or other purposes.

You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

6. Website Analytics

We may use analytics services to understand how visitors use our website. Analytics information can help us understand which pages are useful, how visitors navigate the website and how we can improve the experience.

Where third-party analytics or advertising services are used, those services may process information according to their own privacy policies and terms.

7. How We Share Information

Handicraft Nep does not intend to sell your personal information as a standalone commercial product.

We may share information when reasonably necessary to operate our business, provide requested services or comply with legal obligations.

This may include sharing relevant information with:

• Website hosting and technology providers
• Email and communication service providers
• Payment processors, where applicable
• Shipping and logistics providers
• Professional service providers
• Analytics or website technology providers
• Government authorities where legally required

We seek to limit information shared with service providers to information reasonably necessary for the relevant business purpose.

8. International Customers and Data Transfers

Handicraft Nep works with customers and business partners in different countries. As a result, information provided to us may be processed or stored in Nepal or in other countries where our service providers operate.

By communicating with us or using our website, you acknowledge that information may be processed across borders where necessary to provide our services and operate our business.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

Retention periods may vary depending on the type and purpose of the information.

11. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your information is processed

These rights may be subject to applicable legal and contractual limitations.

12. Marketing Communications

If you voluntarily provide your contact information for business communications, product inquiries or marketing communications, we may contact you regarding relevant products, services, wholesale opportunities or company updates.

You may request that we stop sending promotional communications by contacting us or using an unsubscribe mechanism where one is provided.

13. Children's Privacy

Our website and services are primarily intended for adults, consumers and business customers. We do not knowingly collect personal information from children for the purpose of creating customer accounts or conducting business transactions.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, shipping services or other external websites.

Handicraft Nep is not responsible for the privacy practices, security or content of third-party websites. We encourage visitors to review the privacy policies of external websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, services or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact Handicraft Nep

If you have questions about this Privacy Policy, your personal information or our privacy practices, please contact us through our Contact & Quote page.

For wholesale, custom manufacturing, private-label and international sourcing inquiries, please include relevant business and product information so our team can respond more effectively.