Frequently Asked Questions

Our felt items are handmade using 100% pure New Zealand wool. This premium sheep's wool is highly sustainable, hypoallergenic, naturally flame-retardant, and exceptionally durable.

Yes, absolutely. We use strictly non-toxic, Azo-free, and eco-friendly color dyes. They are completely safe for children and pets, which makes our felt toys and home accessories exceptionally reliable.

Felt is naturally water and dirt-repellent. For general care, lightly brush or vacuum. For small stains, spot clean gently with a damp cloth and mild soap. Do not machine wash or soak the products completely, as it can shrink or warp the wool fibers.

Every single piece is meticulously crafted by skilled artisan women in Kathmandu, Nepal. We take pride in preserving traditional felting heritage techniques while empowering local communities.

Yes, fair trade principles are at the core of our business model. We ensure safe, comfortable working environments, regular health breaks, and fair, sustainable living wages for all of our artisan crafting teams.

Yes, we specialize in custom OEM/ODM manufacturing for B2B global clients. We can easily produce custom shapes, adjust sizes, or map out specific brand color combinations using standard Pantone matching guides.

We handle comprehensive global cargo delivery. Small and mid-sized orders are safely distributed via reliable air express couriers (DHL, FedEx, TNT), while large container shipments are efficiently routed via air or sea freight hubs.